About eBook Purchases
Many Yale University Press titles are available to buy as an ebook.
In partnership with Glassboxx, Yale University Press London has developed an app exclusively for reading ebooks purchased on this website. Below you will find answers to commonly asked questions about accessing ebook content.
Frequently Asked Questions
I purchased an ebook from Yale University Press. Now what?
Once you have purchased an ebook from the Yale University Press website, you will receive a confirmation email from our distributor John Wiley & Sons. The email will contain links to download our app to access your book.
Where can I find the links to download the app?
Visit the Glassboxx downloads page to download the Yale University Press app or find download links for iOS, Android, Windows and macOS.
Can I read in the browser?
Yes. You can read in the browser by logging in with your email address to Yale’s Browser Reader, available here.
I have downloaded the app. What next?
Log in with the same email used for purchase, you will be emailed a verification code to use (no password is required) and then all your purchased content will be displayed on the MY BOOKS screen.
If you already have the app, open it on your device and your newly purchased ebook will be displayed, together with any previous purchases, on the MY BOOKS screen.
Just tap on the cover image to start reading your new book.
How do I verify my email address to use the app?
Once you have entered the correct email address, Glassboxx sends an email with a verification code to your email address. Copy/paste the verification code from the email into the verification screen in the app and tap VERIFY ME. You will then be taken to the MY BOOKS screen and then you can start using the app to read your book.
The email from Glassboxx has the subject ‘Your Glassboxx verification code’. You might need to check your Spam folder to see the verification email.
What is a verification code?
You need a verification code to log into the app.
After you enter your email address on the login screen, we will send a verification code to the email address you entered. The email will come from Glassboxx and has the subject ‘Your Glassboxx Verification Code’. You might need to check your spam folder to see the verification email.
Copy and paste the code from the email into the verification screen and tap VERIFY ME. You will then be taken to the MY BOOKS screen, and you can start using the app to read or your book.
Can I use another app to read my book?
While our ebooks are available for purchase from other retailers or platforms, purchases made on the Yale University Press London website can only be enjoyed on our branded mobile or desktop apps, powered by Glassboxx.
I am having trouble logging in to the app. What should I do?
If you are having problems logging in to the app—for example if you see the message ‘Email address not recognised’—make sure the email address you are entering on the login screen is the email address used when making your purchase from our website. This may be different from the one you are using for your app store account.
After following the steps above, if you continue to see the message ‘Email address not recognised’, please contact [email protected]
My mobile app is not loading content correctly. What do I do?
Open the mobile app and click on the three dots (…) located at the bottom of the screen. Choose LOGOUT and enter your email address. Choose LOGIN and enter the verification code sent to your email. Your content should now load.
I have a new device; how do I transfer my new books to it?
Just download our app from the app store, log in with the email address used when you purchased your books, and you will find them under MY BOOKS.
Will I be able to return or exchange my ebook purchase?
All sales are final. There are no returns or refunds on ebook sales.
Do prices include VAT?
Prices exclude VAT. Where applicable, VAT is applied at the appropriate rate and will be included in your final invoice.
Can I share or give my book with someone else?
No, our ebook cannot be copied, shared or printed. This is to protect the rights of the authors and the book publisher.
Is it possible to copy or print my book?
No, the books using this service are copy protected and cannot be copied or printed.
What is Glassboxx?
Glassboxx is a service for publishers and retailers to efficiently sell and deliver ebooks and audiobooks to readers.
I have received a discount code for an ebook. How do I use it?
You can apply a valid discount or promo code during checkout when you purchase an ebook on this website.
What if I want to purchase more than one ebook at a time?
You can purchase multiple ebooks at once.
Redeeming a Digital Token
If you have a digital token to receive a book, you can redeem it by visiting the token redemption page. Sign in to your existing account or register if this is your first time receiving ebooks directly from Yale University Press. If you have any questions, contact [email protected]
About ebook File Formats
Yale University Press sells ebooks in ePub format.
ePub
An ePub file is an ebook that is readable on most devices, including mobile phones, tablets, and computers and may be read in our mobile or desktop app, which is available for download here. You can also use the Browser Reader, available here.
PDF format ebooks are not available to purchase from our website.
Accessibility
Read about Glassboxx, Ltd.’s commitment to accessibility.
Contact Customer Service
If you have other questions about an ebook purchase(s) from this website, or if you need assistance with the app, please contact Glassboxx Customer Service at [email protected] or visit https://glassboxx.com/reader-help/ .
Find other Yale digital products here.
